Hertz Rent a Car

Foto of Hertz Rent a Car

Reviews

• Jill Romeo

  Mar, 05 2018
  ★ ☆ ☆ ☆ ☆
  If there was a 0... Waited to be picked up for 50 minutes and finally sent a Lyft to pick me up from Jim Ellis Collision. Total time to get a car... 3 HOURS!!! Got there and they didn't have the car I put on hold night before. Took 25 minutes to speak with girl there and she was rude and basically said no reserved car and all she has was a Hyundai... Turns out that car wasn't properly registered and so after another 30 minutes, was offered a compact car or an SUV I would have to pay difference for. Funny lady in between me trying to call my insurance was "upgraded" to another car and the guy helping here was out in the parking lot with her for quite awhile. Bottom line I got a car that smells like cigarette smoke, cigarette burns all over, rude employees, and ended up no one from Hertz ever called back when a full size Camary or Altima came in. I waited five days and finally got a bigger - no smoke smelling car at Buckhead location.
  
  Would NEVER recommend this location. All in all, after the 50 minute shuttle wait, it took me 3 hours to get a dirty, stinky and sub-par car. Boy I've seen a lot of crazy customer service issues in my many years, but this was a horrible experience, even with my insurance advisor calling and taking to the person in charge... which was the person helping me. They need new employees and the lack of respect towards customers (depending on who you are) is crazy. Need customer service training and new operations! Perimeter location wasn't much better and never called, voicemail full for two days.
  
  Hertz finally called and Buckhead ended up taking care of me.

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