Microsoft Store - Perimeter Mall

Foto of Microsoft Store - Perimeter Mall

Reviews

• Jason M

  Oct, 26 2018
  ★ ☆ ☆ ☆ ☆
  I have been on the phone for 18 minutes trying to speak with someone about my warranty. The only option that is applicable is option 6. It took me to their international customer service desk. They are now telling me that I selected the wrong option. What other option is there since I am calling about a Dell computer? When I asked them to connect me and help me to speak with a live person, the call was disconnected. No one called me back even though I gave them my number at the beginning of the call. HORRIBLE service! I just called the "store number" that they gave me (it is the same one that is on the website when you google them) to only find out that it isn't really the store number. It is the number of someone else who answers calls for stores and he is now going to call the store. Microsoft you have to do better!!!! 30 minutes have gone by and I still can not get through to the store to find out about the expensive service warranty that I bought. Total time spent 45 minutes!!!

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